About Environmental Claims Management (ECM)

I would like to take this opportunity to thank OHES for producing such a clear and comprehensive report. In addition, both your and your client's co-operation throughout the incident was invaluable in ensuring that the environmental impact was minimised

Environment AgencyMidlands

A most professional service from office and on sight personnel. To date there are no issues and I would be most surprised if any were to occur

PolicyholderArgyll and Bute

You and the team have been extremely helpful and made a difficult situation much better than it could have been! We have always felt you were in control, the information provided was accurate and this really helped calm our worries


Environmental Claims Management

Our Environmental Claims, response, site investigation and remediation service is uniquely designed to support our loss adjuster and insurance partners throughout the whole lifecycle of an insured event where either property or the environment is contaminated by pollution.

Insurance costs associated with pollution claims can be high so our clients need to know they are in the hands of experts. Our Environmental Claims Management (ECM) Team is enjoying year on year growth as more and more insurers, loss adjusters and commercial organisations look to the OHES team to solve, what are often, complex situations. The team are available to receive new instructions 24/7 providing access to the following services:

  • Emergency response – rapid, practical response to minimise damage and therefore cost
  • Initial Investigation – to establish the nature and extent of contamination following a loss
  • Remediation options appraisal – to design the most appropriate and cost effective remediation strategy
  • Remedial works – to execute the chosen strategy using our own people supported by a carefully vetted network of UK wide contractors
  • Validation – to demonstrate the remediation has been successful at reducing risks to acceptable levels
  • Final reporting – to bring closure to the claim

Our project managers, many of whom are ex-environmental regulators, handle the claim from start to finish ensuring the highest levels of satisfaction through clear communication, management of expectations, proactive programmes of work and management of elapsed time.

The high calibre, experience and personable nature of our people makes OHES ideal to calm and manage the trauma associated with contamination of an individual’s most valuable asset, their home. Equally, our commercial awareness allows us to operate effectively in the commercial property insurance sector and High Net Worth insurance clients benefit from our personal approach, attention to detail and outstanding communication throughout.

We estimate that we investigate and remediate more oil loss insurance claims than any other environmental consultancy in the UK

The ECM team has specialist experience in dealing with claims relating to property, motor, liability, agriculture, EIL and major & complex loss and are capable of handling incidents which range from the relatively simple to those that are complex, challenging and large scale.